Everything You Need to Know About M&S Returns

As easy as 1, 2, 3.

Last Updated on July 27, 2023

Trying to return your M&S order but struggling to understand the process? I’m here to help. Here, I’m sharing everything you need to know about Marks and Spencer‘s returns, so if you ever get stuck, you know where we are. These days, anything and everything can be bought online. From food to clothing, you don’t even need to leave your house to get anything your heart desires. While convenient, online shopping can be tricky at times – namely the return process.

Not only is it the time it takes to package up an order you don’t want and then deliver it to the Post Office or local store, but it’s the frustration when it goes wrong. Have you ever found yourself in a long queue at the Post Office and when you finally reach the front they tell you, ‘Sorry, we can’t accept it’? You’re not the only one. So after becoming an expert on M&S’ return process, I thought I’d share the wisdom so this never happens to you again.

Next, find out when the next M&S sale starts or see our edit of M&S’ best bikinis of 2023.

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How do I return goods to M&S bought online?

Thankfully M&S returns are as simple as ABC, plus they’re free! To return items bought online, visit ‘My Account’ on either the app or website. Click through to ‘Orders & Returns.’ The next step is to choose how you would like to return the items. Choose between in-store returns (dropping off the item to your local store), by post (either through Evri and Royal Mail), and collect from home (Evri will come and collect your order). After choosing, save your label or QR code. Return it to the destination, then sit back and wait for the refund. 

If you don’t have an M&S account, you can create a return in the Guest Tracking and Returns Portal.

How do I return something to M&S? 

In case you wanted to return the item to one of M&S’ physical stores, you could take the item with you along with the receipt. Head to the store’s returns desk, and a member of staff will assist you with your M&S return. In addition, you also need to bring the original payment card (if you used one) to complete the in-store transaction. 

What is the return period for M&S? 

Like many other fashion retailers, M&S follows a standard return policy of 35 days, which applies both online and in-store. In case you need to return a sale item, it must be sent back to M&S within 14 days from the date of purchase.Also, take into consideration that all items must be unused and in their original packaging, along with valid proof of purchase.

Can you return anything in 30 days? 

While M&S offers a full refund if you meet all the requirements, you must keep in mind that regular items must be returned within 35 days, while sale items need to be returned within 14 days of purchase.

How do I return something after 30 days? 

You can still do a M&S return after 30 days as long as it’s a regular item and doesn’t exceed the 35-day limit.