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Everything You Need to Know About Primark Returns

From Primark refunds to exchanges, we’ve got you covered!

Last Updated on August 4, 2023

Wondering how to return an item to Primark? Thankfully, the company’s policy return is not as complicated as you think it is. With its wide selection of stylish pieces for women, men, kids, and even homeware and beauty, it’s easy to get overwhelmed with choice and end up with items you don’t actually want. Perhaps you want to exchange an item or process a return, but you’re wondering what your options are. Can you do it via post? And how long have you got to return your haul? I’m answering all your questions, right here.

Before you learn about Primark returns, you may also want to check out the best Primark beach towels for your next vacay or Primark’s best summer dresses.

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What is the return policy for Primark?

Primark’s return policy allows you 28 days to return an item to receive a full refund or exchange. It will need to be in saleable condition and the original receipt will need to be provided in order to get the refund. You’re able to make a return if you change your mind and the item is faulty. In the case of you changing your mind, there are some items that can’t be returned. These are briefs or boxers (including sets), piercing jewelry, opened or unsealed health and beauty products, gift cards (including digital and third party gift cards), face masks or swimwear where the hygiene seal is not intact. Sadly you can’t post an item back to Primark if you bought it in-store.

Primark The Edit Abstract Print Tunic Dress

Can I return clothes to Primark without a receipt?

A receipt is needed to get a refund or an item exchange. As well as the receipt, you must present your item in a saleable condition item with all tags attached to it. Your receipt indicates the latest date you can return an item. However, in the case of a defective or broken item, once it’s found to have a manufacturing fault, you no longer need to present a receipt and could get either a full refund or an exchange in-store.

Can I return an item to any Primark store?

Yes, you can return an item to any Primark store. If orders were made through Primark’s Click and Collect feature, you can return the items at any Click and Collect store too, which you can find here. As for defective or faulty items, customers could also have them exchanged in any Primark store.

Primark The Edit Trench Coat

How many days does a Primark refund take?

If you are wondering about Primark’s refund policy, funds should appear on the customer’s bank account within 5 to 10 working days. Primark also advises buyers that refund periods are dictated by the card issuers and are outside the company’s control.

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