I love Zara as much as the next person, but sometimes you may run into problems with your order.
Whether it’s a missed delivery or a poor store experience, situations may arise that require you to get in touch with the brand directly – so how do you do that?
Many fashion retailers avoid sharing their contact details with you to avoid being inundated with calls, which can make the whole process much more painstaking and slow.
If you’ve been shopping at Zara and now find yourself in a pickle trying to speak to the brand’s customer service team, I’m here to help you out.
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How do I contact Zara?
There’s a few different ways to get in touch with the team at Zara.
You can chat to a customer service advisor online using the Chat feature, or you can call 0800 030 4238 to speak with them directly.
The UK lines are open Monday to Friday from 8.30am until 7.30pm. On Saturdays, they’re available from 10am to 4pm and the lines are closed on a Sunday.
How to email Zara
If the above methods aren’t for you, you can try email.
You can find the relevant email address on your country’s dedicated Zara website. In the UK, you can email email@example.com if you want to complain. In Australia, the email address is firstname.lastname@example.org.
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How to complain to Zara
If you have a complaint, the best way is to get in touch with a customer service provider via any of the methods laid out above.
How to contact Zara in South Africa
Unfortunately Zara’s chat service is unavailable in South Africa, and they don’t give a telephone number. If you want to get in touch with them, you’ll need to do it via the social media profiles listed above.