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Does H&M Charge For Returns? The New System Explained

You might be a little bit confused...

Last Updated on September 23, 2023

Do H&M now charge for returns? The high street brand recently said that it would start charging £1.99 for in-store returns and those returned to the warehouse, after Zara, Boohoo and New Look decided to add on a fee for shoppers sending their items back. This newly introduced fee is said to encourage customers to return their items to the store to avoid charges, which means products are back on the shelves quicker and thus are more likely to sell.

However H&M made another announcement shortly after their original statement, saying the opposite. So what is the deal? I’m laying it out clearly, so you know exactly where you stand. Next, you might want to learn more about how to return an H&M order. If you’re after fashion inspo, take a look at our AW23 trend report and find out about H&M’s brand new Studio collection, coming very soon.

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H&M Studio AW23

Does H&M charge for returns?

H&M returns are always free for members, but non-members only need to pay if they’re returning an online order to the warehouse. The fee is £1.99 and will be deducted from your refund. H&M returns are free if returned to stores.

H&M did say they would start charging £1.99 for orders returned both in-store and online, but the brand later claimed it was an accident. Their website now states: “There will be no return fee for any parcels returned in store.”

Returns don’t cost anything if an item is faulty or you’ve received incorrect items, so if you’re returning an item you bought online to the warehouse, it’s important to state that so you don’t get wrongly charged.

How does H&M handle returns?

You have 28 days to return an item you bought online or in-store. For items you bought in-store, you can return them to any H&M store in the UK for free. If you’re returning an order bought online, you’ll need to attach the postage label provided (or if you’re sending via Royal Mail, you’ll need to register your return on the Royal Mail returns portal) and post it via your local courier or post office. As mentioned, non-members will be charged £1.99 if you’re returning an order to the warehouse.

You can also return underwear and swimwear if they still have the hygienic seal, as well as unopened beauty products. If it’s after the 28 day period, you might be offered a gift card instead.

Does H&M offer refunds?

Yes. H&M’s return policy states that you have 28 days from the purchase date to return an order for a full refund, whether you’re sending it back to the warehouse or dropping it off at a local store. Just remember to bring your original receipt, e-receipt or confirmation email.

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