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A Complete Guide to Returning Your H&M Order

As easy as 1, 2, 3.

Ordered something from H&M you now want to return? Been there, done that.

As an online shopping addict I know everything there is to know about sending back your orders, whether you’ve been shopping at Zara, ASOS or H&M.

READ MORE: Struggling With Zara’s Returns? Here’s a Comprehensive Guide to Getting it Right

I’ve gone through all the most common struggles when online shopping and used to find myself Googling the answers, so I’ve become an expert.

H&M straw shopper
H&M

I figured I’d share all my knowledge here for those of you struggling to work out how to send back your H&M order. It’s a piece of cake once you get the hang of it.

Please note we are not affiliated with H&M so can’t help you directly with your order.

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READ MORE: 13 Bikini Tops You Can Buy by Cup Sizes

How to return your H&M order

Returning your H&M order is easy.

The brand uses Royal Mail and Evri (formerly known as Hermes), and there’s also options whether you have a printer or not.

To start off your return, login to the returns portal or find the relevant order under your account. You’ll see an option to ‘return an item.’

h&m order returns

If you opt for the returns portal option, you’ll be required to enter the order number. You can find this in your order confirmation from the brand or in your account on the website.

You’ll then tick the items you want to send back, give a reason why you’re returning it and enter the quantity. Click proceed.

Next, you’ll be given a selection of methods to choose from. You can either drop your order off to the Post Office, an Evri carrier near you or arrange a collection through Evri.

Once you choose the right option for you, you’ll either be sent a label to print off and attach to your package, or you’ll be sent a QR code. This can be shown to at the Post Office, where they’ll print off a label for you.

Orders collected from your home require a printer.

If you change your mind about returning an item, don’t panic. If you don’t send it, nothing will happen.

If you’re sending other items back but decide to keep one, there’s no need to inform the brand either.

H&M x Iris Apfel
H&M

Where can I drop off H&M returns?

You can either drop off your H&M order to the Post Office or to an Evri ParcelShop point near you.

You can search your nearest Evri drop off point here.

Alternatively you can drop your order off to any H&M store. You’ll need to show your delivery note or your return QR code in-store.

If you’ve been sent an incorrect item, furniture, lighting or any special collections, these will need to be sent back via online methods only.

How long do I have to return something to H&M?

You have up to 28 days to return your order to H&M to receive a full refund.

Does H&M offer free returns?

Yes – you can send back your H&M order free of charge, whether returning to a physical store or posting an online order back.

Can I return sale items?

The same conditions apply to sale items ordered online and in-store.

What about special collections?

You usually have up to 7 days to return designer and special collections, such as Iris Apfel x H&M, to the brand.