Looking to return unwanted Zara items? Here, I’m answering everything you need to know about sending Zara items back.
Have you ever bought something in multiple sizes online and expected to return the sizes the don’t fit? Or perhaps you’ve been left disappointed to find an item you expected to love doesn’t suit you.
We’ve all been there, but when it comes to the returns, it’s not always as easy as it seems.
Some stores offer free returns, while others aren’t quite as generous. Similarly, some offer a generous returns period, while others are stricter about how long you can send an item back after purchase.
I’ve become quite an expert on Zara returns in my time thanks to my obsession with the store.
While I used to hate shopping on the Zara website, I’ve become a dab hand at navigating it over the various lockdowns and subsequently, possibly buying too much.
So using my previous experience, I’m answering everything you need to know about returning unwanted items, from how to find the nearest drop-off points, the returns period, whether they accept returns on sale items and much more.
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How to return something to Zara
You can either return your Zara items online or in-store, depending on where you purchased them.
All items must have their labels and be in perfect condition to be accepted by Zara.
How do I return my Zara product online?
If you bought something online, you need to log into your account and make a return request.
If you ordered something as a guest user, you can request a refund by clicking on the link that appears in the emails Zara has sent you about the relevant order.
The brand will send you a label via email to stick on the return package and you can take it to a drop-off point to be posted. In some post offices, you can show a QR Code and they will print the label for you.
Drop point returns are only available for online purchases and are not valid for items purchased in-store.
How do I return my Zara product in-store?
If you purchased your item in-store, you’re able to return it at any Zara store in the same region as where you purchased it.
You’ll need to show your receipt, whether it’s on your phone or a physical receipt.
You can return your order at any Zara store in the same market/region where you made the purchase.
You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.
You’re also able to return online purchases to stores, and you don’t need to make return requests online to do so.
Where can I drop off Zara returns?
On Zara’s website, it identifies post offices as ‘Drop-Off points’. This means your local post office.
You can find your local post office by using Royal Mail’s Branch Finder here.
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How long do I have to return something to Zara?
Zara accepts returns up to 30 days from the shipping date of your purchase if bought online, or the sale date if bought in-store.
Can I return my Zara parcel at the post office?
Yes, Royal Mail post offices accept Zara returns.
Does Zara have free returns?
All returns are free from Zara.
Simply log into your account to download a free returns label or QR code. Yet another reason to shop there!
Can I return at Zara without receipt?
According to Which, a retailer has ‘no legal obligation to give you your money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so it’s always worth asking.’
In my experience, I have attempted to return a faulty Zara bag months after it broke and they were unable to do anything about it.
While it was sold out, they couldn’t give me a gift card or credit note without a receipt, so it’s worth keeping yours safe.
Can I return sale items?
The same conditions apply to Zara sale items. You’re able to return them up to 30 days after purchase.
How long does Zara take to refund?
You should receive email confirmation of a return once it has been completed, and it takes up to 14 days for Zara to refund you.
Why has Zara given me a refund for some, not all of the items I returned?
This has happened to me on multiple occasions.
I spoke to customer services last time as I panicked, and they told me that the returns go to different departments, which work at different paces.
Whenever this has happened, I’ve later received another email confirming the return of the missed items, but if you haven’t received this a couple of days after receiving the original email, it’s worth chasing up.
Which items do Zara refuse to give refunds for?
Swimwear and underwear is accepted if it still has the hygiene sticker in tact, but for menswear and childrenswear, Zara won’t accept returns for underwear.
Customisable items and baby shower gift packs won’t be accepted either.
How do I contact Zara’s customer services?
There are many ways to get in touch with Zara if you have a problem with your order or refund request.
You can either call Zara on 0800 030 4238, Monday to Friday from 8.30am to 7.30pm, or Saturday from 10am to 4pm.
Please note, we cannot help you with your Zara order as we’re not affiliated with the brand.