Need to find the product code for an item on SHEIN? It’s super easy once you know how, and here I’ll tell you. It might be handy to know the product code for an item, especially if you’re making a return or if want to share the item in question with someone. On SHEIN, it’s usually a lengthy code also known as the SKU that can be used to easily search for a specific item across the entire website.

As one of the biggest and most popular fast fashion websites on the planet with over 30million followers on Instagram, it’s fair to say there’s a lot of products on the Shein website. As the leading fast fashion brand, looking through their selection can feel super overwhelming, especially when you want to quickly find a product to share with your mates or followers. The brand has been widely criticised for the sheer amount of pieces it produces every week, which in turn leads to more fashion waste. If you’re interested in learning more about the brand’s practises, read our article on SHEIN’s ethics and sustainability.

So why do you need a product code anyway? Sometimes you’ll find brands sharing product codes on their social media, and SHEIN is one of them. You can note down the code, enter it into the website and it will take you directly to the product in question. Let’s take a closer look at how to find these codes. Next, check out our guides if you need to know how to find the product code on Zara or ASOS.

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What are SHEIN product codes?

Like with every brand, SHEIN has a code that corresponds to every product it sells, also known as the product code or SKU. These can be used to locate products on the site or to easily share them with others without having to copy and paste an entire link. It also saves so much time that would otherwise be spent Googling or scrolling through hundreds of pages trying to find it.

How and where to find the product code on SHEIN

Firstly, open the Shein website and locate the item that you need the product code for. The code will appear directly underneath the product name, after SKU. See an example of this, below.

You can easily copy and paste this, and the item will appear when you enter it into the search bar on the Shein website. You can also enter this into the app to find the product. However it’s a little more tricky to find the product code or SKU on the app.

How and where to find a product code on the SHEIN app

Open the Shein app, then find the item you need the code of. Click description, under the product image. More details will pop up, and right at the bottom, you’ll find the SKU and product ID. Either of these will work, but the item ID is easily copied as this is given as an option on the app. If you enter this ID into the search bar on the Shein website, it will also pick up the item you’re searching for.

Here’s an example:

What is a reference code on SHEIN?

On Shein, a reference code is like a special ID for a product. It helps them keep track of the item in their inventory. The reference code is usually shown with the product info and can be used for different things, like asking questions, checking your order, or returning or exchanging stuff. If you have any questions or problems with a reference code on Shein, it’s best to ask their customer support for help.

Can you search by image on SHEIN?

Yes. Searching for an item via Shein is really easy. All you need to do is download the Shein Image & ID Searcher Chrome extension for Google Chrome. Once downloaded, you can search by right clicking on any image you find and clicking ‘Search on Shein’. You also have the option of uploading a picture by clicking on the icon – a black S inside a magnifying glass – that appears on your browser and uploading an image from your computer. You’ll then be presented with a selection of similar products.

This allows you to search any image, not just those from Shein’s website. For exmaple, if you see an item you like from Zara, H&M or Mango, you can search the image and it will bring up relevant products at Shein.

How do I reverse image search?

If you haven’t managed to find the item you want, you can reverse image search with Google. You can use this on your smartphone with the Chrome mobile app or desktop computer.

To do so, head to Google.com. Instead of typing a search term into the search bar, click the camera and upload an image.

Then you’ll be asked to drag an image, upload a file or paste an image link. Once you do this, you’ll then be presented with the results of the image search.

How to find my SHEIN barcode

Looking for the barcode of a specific item you have ordered? The barcodes are on the bags that each item arrived packaged in, but if you’ve mixed these up, it’s okay to return them without the plastic bags or to return them in the wrong bags.

How to scan a barcode with SHEIN

It’s super easy to scan a barcode with SHEIN. All you need is a smartphone, many of which scan barcodes automatically. If you’ve ever tried taking a photo and been invited to open a web link, you’ll know what I mean. If you need to install an app that scans barcodes, try QR Code & Barcode Scanner for the iPhone, or if you use an Android phone, use the QR & Barcode Scanner.

Next, you’ll need to open the SHEIN app and click the barcode icon near the search bar. Your camera will open and you’ll be able to scan the barcode in question. The app will then take you to the product page you need.

Is SHEIN safe to order from?

Yes – absolutely. If you order something from the brand, it will arrive safely to the delivery address. While it can be nerve-wracking trusting a website you’ve never ordered from before, I have ordered from Shein before and had no problems.

Does SHEIN give birthday discounts?

Sadly the brand doesn’t send specific birthday discounts, but SHEIN regularly offers discounts and offers so if you’re patient you’ll definitely manage to find one regardless. Next, take a look at how to find the product code on H&M and Zara products.

How do you lose points on SHEIN?

SHEIN has a bonus point scheme, which allows you to earn SHEIN points that can be redeemed on products online. Sometimes you might notice that you’ve lost some of your points, so why does this happen?

If you don’t use your bonus points, you lose them after a while. Just like the H&M membership, your points have an expiry date. Keep tabs on them to ensure you use them before they expire.

How to contact SHEIN

Unfortunately SHEIN don’t have a UK customer service contact number or email address. However you can still contact them via live chat on the SHEIN website.

To contact SHEIN via live chat, simply login online. You can then click headphone icon in the top right hand corner, where you’ll be presented with a Customer Service drop-down box. Click this and a new tab will open. You’ll then be able to ask questions about your orders, account issues, products, refunds, returns and exchanges.

You’ll eventually be invited to contact an agent and submit a ticket, and a representative should contact you within three days.

How to return a SHEIN product

SHEIN returns are easy. Firstly, you’ll need to login to your account and select ‘Start Returns’. Select the order or items you want to return, select a reason and click submit.

You’ll then be asked to select a return method. SHEIN’s return methods include EVRI, Royal Mail, or 24/7 InPost lockers for UK users. You’ll need to print off a return label or choose to be sent a QR code.

Drop off your return to your local parcel shop and soon enough, you should receive a refund.

Read more about SHEIN returns.

Where is my SHEIN return label?

To return your order to SHEIN, you’ll need to generate a return label. Firstly, head to Shein.co.uk and sign into your account. Click Start Returns at the bottom of the page, select the items you’re returning, select the reasons you’re returning them, and click submit. You’ll be asked to select a return method, and once chosen, you’ll be provided with a return label or QR code.

If you misplace your return label, you can simply re-download it. Head to Shein.co.uk, then click on My Orders. Find the order you’re returning, click Order Details, click Return & Refund Record, and in the top right-hand corner, you’ll see a View button. This will re-download the QR code originally provided.

Is SHEIN a Chinese company?

SHEIN is a Chinese-Singaporean company that was founded in Nanjing, China back in 2008 and now the headquarters are in Singapore. Since then, it has grown to become the world’s biggest fast fashion brand.